Building on our deep experience with conversational interfaces, Voicebox is proud to announce Voicebox Cloud, our next-generation conversational AI platform. Voicebox Cloud manages the complexities of voice and natural language, making it easy for businesses to add natural, conversational user experiences to their products and customer interactions.
Customers are drawn to the ease of voice and conversational interaction, yet despite the advantages of these technologies, they encounter many obstacles to adoption.
Voicebox Cloud is built to address the pain points business leaders face in showcasing their brands in the world of voice.
Voicebox Cloud promotes the latest in conversational AI machine learning techniques and technologies, including:
Voicebox knows future business revenue growth relies heavily on engaging and re-engaging customers in an evermore competitive landscape. Voicebox Cloud delivers conversational AI experiences that will keep customers satisfied — and coming back.
Voicebox Cloud’s power comes from a revolutionary set of “conversational intelligences.” These build on Voicebox’s world-class natural language technology to provide an easy starting point for creating your own intelligent conversational applications. Our conversational intelligences bridge the substantial engineering gap between laboratory-grade AI research code and robust, commercial-grade AI products.
Conversational intelligences are tailored to common use cases and supply a large fraction of the functionality necessary for conversational interfaces, leaving only a small amount of custom engineering work to deliver a winning solution.
Voicebox’s roadmap of conversational intelligences includes: Product Intelligence, which gives conversational applications the ability to hold smart conversations with customers about products; Location Intelligence, which enables stress-free navigation experiences, acting as a smart co-pilot to help drivers identify and reach their destinations even in unfamiliar geographic regions; Customer Care Intelligence, which supports customer assistance, product repair, and delivery scenarios; and Device Intelligence, which provides both the operating manual and access to device operating functions in a conversational style and other devices-related capabilities the Internet of Things (IoT) requires. Each intelligence includes a robust feature set and a showcase demonstration of those features that jumpstarts solution development in those spaces.
The first key feature of Product Intelligence is Semantic Search, which gives your search engines conversational capabilities by mapping naturally-spoken customer queries onto your existing search infrastructures. Voicebox Cloud doesn’t make you build new search engines; it just lets customers talk to the one you already have to intuitively find the products they really want.
Built on Amazon Web Services (AWS) and leveraging robust, internet-scale cloud computing platforms from Kubernetes and OpenShift while exploiting the latest frameworks for containerization, service development, and security, Voicebox Cloud is ready for high-volume scenarios. By leveraging Web APIs in a service-oriented architecture, Voicebox Cloud is both flexible and easy to integrate into your existing systems. And with our unique, easy-to-use Conversation Builder platform, you can add conversational capabilities many times faster than with competing platforms.
The beta release of Voicebox Cloud will be in the first quarter of 2018 with general availability in the second quarter. We will roll out additional Product Intelligence features — including purchasing, comparisons, recommendations, and others — later in the year with other conversational intelligences to follow.
Ubiquitous conversational capabilities have been Voicebox’s vision for over a decade. And using today’s high-performance computing hardware, Voicebox Cloud makes the vision a reality.